1. Introduction

Welcome to Cozy Retreats. By using our website https://cozyretreats.in and purchasing our products, you agree to the following Terms and Conditions. Please read them carefully.

2. Products and Pricing

• Products: We offer a range of home decor items including bedding sets, comforters, bath essentials, carpets, doormats, and other home decor products.
• Pricing: All prices are listed in INR and are subject to change without notice.

3. Ordering and Payment

• Order Placement: Orders can be placed through our website. Upon placing an order, you will receive a confirmation email with details of your purchase.
• Payment: Payment must be made at the time of order placement. We accept various payment methods as specified on our website.

4. Cancellation and Refund

• Cancellation: Orders can be canceled only on the same day of placing the order. Please email us at cozyretreats.in@gmail.com to request a cancellation.
• Refunds: Refunds are processed within 6-8 business days from the date of cancellation or return. Refunds will be issued to the original payment method.

5. Returns

• Return Policy: We do not offer returns for products unless the customer has received a damaged product. In such cases, please contact us immediately at cozyretreats.in@gmail.com with evidence of the damage.
• Self-Inflicted Damage: Products damaged by the customer due to misuse, mishandling, or other actions taken after receipt of the product are not eligible for return or refund. We reserve the right to reject return requests if the damage is deemed to be the result of customer negligence.

6. Shipping and Delivery

• Shipping Time: Orders are typically shipped within 0-7 days. Delivery times may vary based on your location.
• Shipping Costs: Shipping costs are calculated at checkout based on the delivery address.

7. Intellectual Property

All content on our website, including text, images, and logos, is the property of Cozy Retreats and may not be used without our permission.

8. Limitation of Liability

Cozy Retreats is not liable for any indirect, incidental, or consequential damages arising from the use of our products or website.

9. Governing Law

These Terms and Conditions are governed by the laws of INDIA /GOA, without regard to its conflict of law principles.

10. Changes to Terms

We may update these Terms and Conditions from time to time. Any changes will be posted on this page with an updated effective date.

11. Contact Us

For any questions regarding these Terms and Conditions, please contact us at cozyretreats.in@gmail.com.